Store Policies

Every piece we make is handcrafted and made to order exclusively for you. These policies reflect the care we put into that process — and our commitment to making sure every order arrives as it should.

Our Commitment

All TFM products are covered against manufacturing defects and structural failure under normal use. If a defect is identified, contact us at info@thefarmmechanic.com and we will repair or replace the affected piece at no cost to you.

All Sales Final

Because every piece is made to order and custom-crafted from the moment of purchase, all sales are final. We do not accept returns or exchanges. That said, we stand behind our work completely — if your order arrives damaged, contains a defect, or is incorrect, we will make it right.

Order Cancellations

Cancellation requests must be submitted within 3 business days of purchase. Because production begins promptly, we cannot guarantee cancellation after this window. To request a cancellation, contact us immediately at info@thefarmmechanic.com.

Damage, Defects & Order Issues

We take as much care packaging our pieces as we do crafting them. Damage during shipping is rare — but if it happens, we will take care of it.

If your order arrives damaged, has a defect, or is not what you ordered, please email us at info@thefarmmechanic.com within 14 days of delivery with the following:

  • A photo of the outside of the shipping box
  • A photo of the item inside the box showing the issue
  • A photo of the item outside the box showing the issue

Once we receive your email we will be in touch promptly to resolve it.

Production Time

Production times vary by product and are listed on each product page. Production time is the period from when your order is placed to when it is ready to ship — it does not include shipping transit time or weekends and U.S. holidays. We will send tracking information as soon as your order ships.

Shipping

We ship to all 48 contiguous states and Washington D.C. Shipping is free where noted on the product page. For products without listed shipping, please contact us for a quote. For international orders, please contact us at info@thefarmmechanic.com for a shipping quote prior to purchase. International buyers are responsible for any duties and customs charges applicable in their country.

Once an order has shipped, delivery timing is in the hands of the carrier. We appreciate your patience — particularly during the holiday season and for remote delivery locations. If your tracking shows a delivery that you did not receive, please contact your local USPS or FedEx office directly to open a tracer investigation.

White Glove Installation

White glove installation is available for select products and is quoted and scheduled separately from delivery. If you have purchased or are interested in white glove installation, contact us at info@thefarmmechanic.com.

Questions

Every inquiry is handled personally. Contact us at info@thefarmmechanic.com.

Trade Inquiry

For architects, designers, and specifiers exploring The Farm Mechanic for a client or property project. Tell us a bit about the scope and we'll follow up directly.